Customer Service

International Orders

Macadamia Natural Oil™ products are sold and shipped from the United States. Please note that purchasing products from another country can mean that your national Customs authorities may charge you Customs Duty and/or other additional related taxes (for example a Value Added Tax or a Purchase Tax). YOU, as the importer, are responsible for paying any such taxes. We have no control over what taxes you may be charged by your own national tax authorities. We are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authorities BEFORE entering into a contract to purchase.

Some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly in larger or commercial quantities. It is your responsibility to check with your national Customs authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national Customs authorities for any reason, it is your responsibilty alone to negotiate with them the terms on which such goods might be released to you. If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us.

On any Customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a "gift".

Returns and Exchanges

If for any reason you are not completely satisfied with your Macadamia Natural Oil purchase, simply return the unused portion to us and we will be happy to credit your account for the purchase amount or exchange the item(s) for other Macadamia Natural Oil products of your choosing.

1. Enclose a copy of your invoice and place it inside the return package.
2. Pack the items carefully to avoid damage in transit.
3. Please address your return package to:

Macadamia Natural Oil
Returns Department
4131 W. Vanowen Place
Burbank, CA 91505

For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).

We're sorry; return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found below in the section - Damaged Items.

Your return or exchange request will be processed promptly. An email will be sent to confirm the receipt and processing of your return or exchange request.

Please note: Only products purchased from the official Macadamia Natural Oil website may be returned for refund or exchange.

If you have questions about returns or exchanges, please contact us by phone at 1-800-807-3950 or via email at info@macadamiahair.com

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-807-3950.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.