Macadamia Anti-Diversion Policy
Please click here to read a letter from Macadamia Natural Oil™ CEO, John Fasan.
With the popularity and demand for Macadamia Natural Oil™ products skyrocketing, it is unfortunate but only natural that the issue of product diversion has begun to rear its ugly head.
Macadamia Natural Oil™ is aware of this issue and would like to make it very clear that we are strongly committed to the fight against diversion and the steadfast support of our professional salon industry.
We have been, and continue to enact, countermeasures, such as our recently implemented identification number tracking system (dubbed MacID™), to pinpoint the sources of this growing scourge. At the same time, we can really benefit from your help as well. Here are a few ways that our supporters and fans can aid us in our efforts to fight against diversion:
1) Avoid purchasing any Macadamia Natural Oil™ products from unauthorized retailers. Unauthorized retailers may include but are not limited to: drugstores, grocery stores, auction websites, discount outlets, or any other retailer that is not an authorized salon or professional beauty establishment.
2) If you notice Macadamia Natural Oil™ products being sold at one of these unauthorized retail locations, or believe you may have purchased diverted or counterfeit products, please contact us at the following dedicated email address: firstname.lastname@example.org. The information you provide will remain strictly confidential and will aid us in our ongoing attempts to discover and cut off the diversion sources.
As has always been our policy, Macadamia Natural Oil™ products are only guaranteed when purchased from authorized professional salons and professional beauty retailers. Please be aware that diverted products may be diluted, expired, counterfeit or otherwise compromised and may not be effective or even safe to use.
We thank you for your support, appreciate any help you might provide, and promise to continue to focus our energy not only on conquering this latest concern but, more importantly, on what brought us this amazing blessing of success to begin with: providing you with the highest quality and most effective solutions to your hair care needs.
The Macadamia Team