Macadamia Natural Oil™ products are sold and shipped from the United States. Please note that purchasing products from another country can mean that your national Customs authorities may charge you Customs Duty and/or other additional related taxes (for example a Value Added Tax or a Purchase Tax). YOU, as the importer, are responsible for paying any such taxes. We have no control over what taxes you may be charged by your own national tax authorities. We are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authorities BEFORE entering into a contract to purchase.
Some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly in larger or commercial quantities. It is your responsibility to check with your national Customs authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national Customs authorities for any reason, it is your responsibilty alone to negotiate with them the terms on which such goods might be released to you. If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us.
On any Customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a "gift".
An exchange of product will only be accepted with a Macadamia Natural Oil approved Exchange Authorization (EA) Number. To obtain an EA Number, please contact our Customer Service Department and fill out the Exchange Authorization Form (EAF).
1. Enclose a copy of your completed EAF along with the unused portion of the product and place it inside your package.
2. Pack the items carefully to avoid damage in transit.
3. Please address your package to:
Macadamia Natural Oil
Customer Service/ EA#________
9333 Oso Ave.
Chatsworth, CA 91311
Please Note: Only products purchased from our Macadamia Natural Oil website may be exchanged. All exchanges must be approved by a Macadamia Natural Oil Customer Service Representative and accompanied with a Macadamia Natural Oil Exchange Authorization Form that will serve as your packing slip. All exchanges will be subject to a fifteen percent (15%) shipping and handling fee.
For your protection and to ensure prompt delivery, we recommend that you send the exchange via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).
Shipping fees are non-refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found below in the section “Damaged Items”. If you have any questions about exchanges, please contact our Customer Service Department at 1-800-807-3950 or 818-859-7870.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-807-3950.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.